Frequently Asked Questions

VTLChain offers cryptocurrency mining without having to buy any equipment. Instead of it you are buying mining hashpower from our industrial mining equipment supplier BitFury with its data centers located in Canada, Norway, Iceland, and Georgia.

VTLChain was created to ensure the effective mining and to provide professionals and newcomers with an access to the same quality resources as the industrial miners possess. Our cooperation with the industry leaders and access to the newest and most advanced technologies in the industry, quickly made us one of the world‘s leading mining services.

As a VTLChain customer, you can enjoy many benefits, including:

• Access to the world-class data centers and network boasting more than 200 PH/s
• Confidence that you receive only newly mined coins
• Automatic deposit of mined coins to your balance

It's pretty quick and easy. As soon as we receive a payment for your order, your contract will be added to your profile. Your order consists of two parts:

• one-time payment (not deposit) for allocation of ordered power
• a daily maintenance fee for the equipment maintenance and its power supply

When you are paying one-time payment, you are receiving hashpower according to your contract terms and duration. You will also pay an everyday maintenance fee (for Bitcoin mining only). The maintenance fee is automatically deducted from your mined BTC volume on a daily basis. The applied BTC/USD conversion rate is based on the previous day's Bitcoin closing price in USD published on www.coinmarketcap.com. If you don't have enough balance during three days to cover your daily maintenance fee, the mining contract and service will be canceled.

Earning per day depends on many factors, such as Block reward, Difficulty, Blocks mined etc and they can't be predicted. All the mined coins will be automatically added to your balance.
Please note that our payout is based on overall network hashrate, and 100% uptime is guaranteed.
We recommend all our clients to do their own research and their own earning calculation, however, we have some helpful tools for this.
You can go to the “calculator” tab which is at the top of our website to see how you can calculate your earnings.

If you were an individual miner there would be always a possibility that your mining hardware could crash, slow down or completely break. Using our platform you will never face any issues like these.

1. Visa/Mastercard bank cards.
2. Bitcoins: you can buy Bitcoin on any online exchanger:
   • https://switchere.com/
   • https://www.buybitcoinworldwide.com/
   • https://howtobuybitcoins.info/
   • https://indacoin.com/
   • https://localbitcoins.com/
   • https://changelly.com/
   • https://shapeshift.io/
3. Altcoins.

The maintenance fee covers all costs related to mining including, inter alia:

• electricity cost
• cooling systems
• maintenance work
• hosting services

Newly mined coins are credited to your balance once per day for the previous mining day.

Our minimum withdrawal amount is 0.0007 BTC. You can request a withdrawal any time.

Please contact us:
By email: support@virtualtradelink.com
By phone: +1 (562) 270-5613
By filling out this form: https://virtualtradelink.com/support
You may also find it useful to chat with us online.

Mining starts automatically at 00:00 UTC. Mined coins are credited automatically to the customer's balance once a day for the previous mining day.

In order to restore your password, please:

• Click on the Sign In
• Enter your email
• Click on the "I can't access my account"
• You will receive an email with further step by step instructions

In order to make a withdrawal:

• Sign In to your account
• Go to menu item "Balance - Withdrawal"
• Choose type of coins
• Enter amount
• Choose your wallet (or enter new wallet)
• Click on the withdraw button
• Check your email inbox, you will receive an email with confirmation link
• Click on the confirmation link
• Our minimum withdrawal amount is 0.0007 BTC. You can request a withdrawal any time. Withdrawal requests are processed the next day after the request has been placed (UTC time)

When you enabled 2-step verification, the system generated 10 backup codes for you that you can use without requesting the Google Authenticator service.

Use these backup codes to disable 2-step verification:

• Enter a 6-digit combination from the list of backup codes into the box requiring the Google Authenticator code. Remember that each combination can be used only once.
• Go to “Settings” tab in your menu at the top, then “Security” tab at the left, and click the “Turn Off” button under the text “2-Step Verification ENABLED”.

If you have no backup codes saved, please contact our customer support for help.

• Sign In to your account
• Choose plan on this page: https://virtualtradelink.com/tariffs
• Choose price in BTC/USD/EUR
• Click on the "Buy" button
• Check details of your order and click on the "Next Step" button
• Choose the payment method "Account Balance" and click "Buy"
• Your plan will be purchased using your current balance

P.S. You don't need to pay again, you will just use the balance that you have on your account.

This might be because the time on your Google Authenticator app is not synchronized correctly. To make sure that you have the correct time:

1. Go to the main menu in the Google Authenticator app
2. Click Settings (in some mobile OSes this menu item is missing, and this step should be skipped)
3. Click Time Correction for codes
4. Click "Sync now"

The app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The synchronization will only affect the internal time of your Google Authenticator app and will not change your device's Date & time settings.